We had an issue where Hotmail and Outlook were being hyper-vigilant and sending email from the school (via Arbor) to junk/spam.

We’re fairly confident now that this has been resolved, but if you’re still having problems below are instructions for how to tell Outlook & Hotmail to allow Arbor emails through.

 

🌟 Quick Guide: Stopping Arbor Emails Going to Junk (Outlook)

Here’s a quick way to fix it.  It depends if you're accessing it from the Outlook computer app, or through a web-browser like Edge/Chrome, so make sure you follow the right route:

📘  Outlook Desktop (Windows/Mac)

1. Open Outlook.
2. Go to Home → Rules → Manage Rules & Alerts.
3. Select New Rule.
4. Choose “Apply rule on messages I receive” → Next.
5. Tick “with specific words in the sender’s address”.
6. Click specific words and add:
   @mail.arbor-education.com
   Click Add → OK → Next.
7. Select “mark as not junk”
   (or “move to Inbox” if that option isn’t available).
8. Click Next → Next, name the rule “Allow Arbor emails”, and Finish.

OR 🌐 Outlook.com / Outlook Web

1. Go to Outlook.com → click Settings ⚙️ → View all Outlook settings.
2. Go to Mail → Junk email.
3. Under Safe senders and domains, click Add and enter:
4. mail.arbor-education.com
5. Then go to Mail → Rules → Add new rule.
6. Name it “Allow Arbor emails”.
7. Condition: Sender’s address includes →
8. @mail.arbor-education.com
9. Action: Move to → Inbox.
10. Save.

🔁  Final Step

Check the Junk Email folder once:

Right‑click any Arbor message → Not Junk.

This helps Outlook learn it’s safe.