Who do I contact?

Information required	Appropriate contact
Queries about day-to-day running of the school i.e. payments, letters, club information, general school enquiries. Medical information and and messages on to other staff members.	School Office
Questions or concerns around a child’s learning, progress or attainment	Class teacher
Questions or concerns related to friendships or behaviour	Class teacher
Information related to home circumstances	Class teacher
Safeguarding	Designated Safeguarding Leads- Mrs Francis-Hicks, Miss Mulholland, Mrs Geard, Ms Loader and Mrs Clark
Parents of children with SEND or disadvantaged children	SEND: Executive INCO KS1/2 Mrs Clark DP: Miss Mulholland KS2.
Complaint	As directed in the complaints policy. Headteacher, Mr Gunn Chair of Governors, Ms K Baker

Timeframes for responses

Communication from parents to school	Suggested response time
Phone calls	Returned within 1 working day.
Email/ message received via Weduc	Reply within 3 working days. Emails sent at weekends or in holidays may not be dealt with until the following working week and emails sent in holidays will not be responded to until term time.
Written letter	Acknowledge receipt of letter within 3 working days. Full response within 5 working days.