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Who do I contact?

 

Information required

Appropriate contact

Queries about day-to-day running of the school i.e. payments, letters, club information, general school enquiries.  Medical information and and messages on to other staff members.   School Office

Questions or concerns around a child’s learning, progress or attainment

Class teacher

Questions or concerns related to friendships or behaviour

Class teacher

Information related to home circumstances

Class teacher

Safeguarding

Designated Safeguarding Leads- Mrs Francis-Hicks, Miss Mulholland, Mrs Geard, Ms Loader and Mrs Clark

Parents of children with SEND or disadvantaged children

SEND: Executive INCO KS1/2 Mrs Clark

DP: Miss Mulholland KS2.

Complaint

As directed in the complaints policy.

Headteacher, Mr Gunn

Chair of Governors, Ms K Baker

 

Timeframes for responses

 

Communication from parents to school

Suggested response time

Phone calls

Returned within 1 working day.

Email/ message received via Weduc

 

Reply within  3 working days.

Emails sent at weekends or in holidays may not be dealt with until the following working week and emails sent in holidays will not be responded to until term time.

Written letter

Acknowledge receipt of letter within 3 working days.

Full response within 5 working days.