Who do I contact?
Information required |
Appropriate contact |
Queries about day-to-day running of the school i.e. payments, letters, club information, general school enquiries. Medical information and and messages on to other staff members. | School Office |
Questions or concerns around a child’s learning, progress or attainment |
Class teacher |
Questions or concerns related to friendships or behaviour |
Class teacher |
Information related to home circumstances |
Class teacher |
Safeguarding |
Designated Safeguarding Leads- Mrs Francis-Hicks, Miss Mulholland, Mrs Geard, Ms Loader and Mrs Clark |
Parents of children with SEND or disadvantaged children |
SEND: Executive INCO KS1/2 Mrs Clark DP: Miss Mulholland KS2. |
Complaint |
As directed in the complaints policy. Headteacher, Mr Gunn Chair of Governors, Ms K Baker |
Timeframes for responses
Communication from parents to school |
Suggested response time |
Phone calls |
Returned within 1 working day. |
Email/ message received via Weduc
|
Reply within 3 working days. Emails sent at weekends or in holidays may not be dealt with until the following working week and emails sent in holidays will not be responded to until term time. |
Written letter |
Acknowledge receipt of letter within 3 working days. Full response within 5 working days. |